https://blog.etonic.net/index.php
Intermittent Connectivity
https://blog.etonic.net/index.php?entry=entry180601-091929
You may experience dropouts that last anywhere between 10 to 90 seconds.
For the time being just try to reload or reconnect.
Please check back here for updates as they become available.
Admin
Update - The problem was determined to be caused by a faulty cable...:o
The issue was resolved 6/1/2018 @ 11:00PM.
Admin]]>2AXS Cloud Slowness
https://blog.etonic.net/index.php?entry=entry171213-215637
Both uploads and downloads are currently very slow. We are working to figure out the cause of this problem.
Please check back here for further updates as they become available.
Admin - 12/13/2017 @ 9:58PM
The problem has been resolved at approximately 8AM Dec 14th. It turned out a naughty router interface has gone bad and created huge latency.
Admin]]>Fake Scam Call from Our Phone Numbers - Please Read
https://blog.etonic.net/index.php?entry=entry171110-160613
Let me assure you, we do not cold call anyone, nor do we have a 3rd party doing such services for us. Whomever is doing this is not affiliated with us (Etonic Networks). They're are impersonating us from what we understand thus far. This is probably some scammer trying to play a nasty joke spoofing their number with ours and calling random numbers. All the numbers that receive the call see our caller ID thus returning the call to us - not knowing it wasn't us that called them in the first place. It's a catch 22.
There isn't much we can do to stop it. Neither can the phone company at this point. The phone systems are not designed to prevent CallerID spoofing (in technical terms). So, if you happen to read this and happen to be one of the offended people, please accept our apologies but please understand we have nothing to do with this scam. We are just as much a victim as you are.
On the other hand we would love to know who's playing this unfunny game and why they're picking on us.
Thank you for understanding, and if you need to contact us, please call us at 484-545-1020 x 200 or write us via this link: https://etonic.net/contact.php
7:48AM - We're currently working to determine the root cause of this issue. Please stay tuned for updates.
7:59AM - The problem has been resolved. All systems are operational.
Admin]]>New Carrier
https://blog.etonic.net/index.php?entry=entry170630-085658
If you experience outages please open a support ticket.
Thank you
Admin
Tomorrow, July 1st 2017 we are going to upgrade / improve our connectivity to the Internet. We are doing everything we can to minimize downtime, however be prepared for intermittent connectivity throughout the second part of the day. We're moving all of out infrastructure on to a new carrier and picking up a new set of IP addresses. This move is very complicated and involves a lot of work on our end, not only on routers and firewalls, but lots of DNS changes for all hosted domains. We are expecting to have the migration done flawlessly and without any downtime, but be prepared just in case things go South.
Check back here for updates as they become available.
Update! :( As of yesterday, the new Cisco switch that was ordered came in, but it was the wrong type. We are working with the vendor to arrange for a quick exchange for the right unit. This will delay the scheduled down time window by probably a couple of days. As of now, scratch the old note. Check back here for updates as new info arises.
Admin
---------------------
Some of you may have noticed that connectivity with us has been intermittent at times. For roughly 30-60 seconds once every few hours all connectivity drops.
No, we're not under DoS or anything of that sort. We're suffering hardware problems and we're working on it. Because the problem is so random and so intermittent, it makes it harder to troubleshoot. We believe at this time we have the problem isolated, and we're scheduling a downtime window of about 30 minutes to replace the faulty hardware.
Set your calendar for Friday April 8th, 2016 at 7:30PM to last until approximately 8:00PM.
Check back here for updates on this matter.
Admin
]]>Control Panel Issues
https://blog.etonic.net/index.php?entry=entry131217-124542
Status Open
Our top level registrar is under heavy DDOS attack. Our backend connection to them is very random at this time.
You may or may not be able to make changes to your current registrations, or place orders for new ones. Our control panel remains 100% operational, however it cannot process any changes that have to do with the top level domains at this time. This is an ongoing situation completely out of our hands.
Please check back here to updates.
Admin ]]>Connectivity Issues
https://blog.etonic.net/index.php?entry=entry121015-150146
We're working with our uplink provider to resolve the issue.
Expect the worst (not being able to connect to some or all of our services) for the better part of this afternoon.
We're expecting all services to be restored to normal by midnight.
Stay tuned for updates.
Admin
Update: 7:30PM
ISP replaced faulty gateway unit. We're back online. All services should resume shortly.
