Intermittent Connectivity 
Finally last evening around 8PM the switch was replaced. Everything seems to be back to normal. The downtime was smaller than expected, only about 5 minutes or so.


Update! :(
As of yesterday, the new Cisco switch that was ordered came in, but it was the wrong type. We are working with the vendor to arrange for a quick exchange for the right unit.
This will delay the scheduled down time window by probably a couple of days. As of now, scratch the old note.
Check back here for updates as new info arises.



Some of you may have noticed that connectivity with us has been intermittent at times. For roughly 30-60 seconds once every few hours all connectivity drops.

No, we're not under DoS or anything of that sort. We're suffering hardware problems and we're working on it.
Because the problem is so random and so intermittent, it makes it harder to troubleshoot.
We believe at this time we have the problem isolated, and we're scheduling a downtime window of about 30 minutes to replace the faulty hardware.

Set your calendar for Friday April 8th, 2016 at 7:30PM to last until approximately 8:00PM.

Check back here for updates on this matter.


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Domain Registration and Renewal Issue 
It has come to our attention that there is/was an issue renewing domains for 10 years...

As per ICANN, one cannot renew or register a domain for more than 10 years. The problem arises when your domain has not expired and you renew for 10 years. At that point, the request bounces back and throws an error because you're going beyond the 10 year limit.
There is no easy fix for this, so what we're asking everyone in this situation to do is to go ahead and renew for 9 years, wait another month or so until the "deadline" passes so that your domain is beyond it's Birthday if-you-will, then renew for an additional year.
We are going to make adjustments to the control panel to no longer allow for 10 year renewal because most people fall into this category when renewing, thus creating issues.
If there are any problems, please contact support for assistance!


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